Refund Policy

Ember8 Refund Policy

​

1. Due to the nature of Delta-8 products, we currently do not accept returns or offer refunds for opened or used products. This is because the nature of these products makes it difficult to ensure they haven't been tampered with after purchase.

2. Exceptions:

We understand that mistakes can happen. We will consider issuing a full refund or store credit for unopened and unused products in the following situations:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at [your email address] with a photo of the damage. We will be happy to issue a full refund or send you a replacement product.

• Incorrect Item Received: If you receive an incorrect item, please contact us immediately at info@ember8.com. We will arrange for the return of the incorrect item and send you the correct product as soon as possible.

3. Return Process:

If you qualify for a refund or store credit under the exceptions listed above, please contact us at Info@ember8.com within 2 days of receiving your order. We will provide you with instructions on how to return the product.

4. Return Shipping Costs:

You will be responsible for the cost of shipping the product back to us for a refund or store credit.

5. Processing Time:

Once we receive your returned product, we will inspect it and process your refund or store credit within 3 business days.

6. Original Payment Method:

Refunds will be issued to the original payment method used for the purchase.

7. Disclaimer:

This refund policy applies only to orders placed on the Ember8 website. Purchases made from other retailers may have different return and refund policies.