Shipping Policy

Ember8 Shipping Policy

1. Order Processing

We aim to process and ship all orders within [number] business days of receiving your order confirmation. Please note that processing times may vary depending on order volume and product availability.

2. Shipping Methods and Costs

We offer the following shipping methods:

Standard Shipping: This is our most affordable shipping option and typically takes [number] business days for delivery.
Express Shipping: This option is faster than standard shipping and typically takes [number] business days for delivery. (Optional, if offered)

Shipping costs will be calculated at checkout based on your order total and chosen shipping method.

3. Age Verification

For age verification purposes, all orders may require a valid form of identification to be presented upon delivery. We reserve the right to cancel any order where the recipient cannot provide proof of being of legal age to purchase Delta-8 products in South Africa.

4. Delivery Area

We currently ship to all provinces within South Africa.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.

6. Risk of Loss

All items purchased from Ember8 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7. Damaged or Lost Shipments

If you receive a damaged shipment, please refuse delivery and contact us immediately at [your email address] with a photo of the damage. We will work with you to resolve the issue.

If your shipment is lost in transit, we will contact the carrier to investigate. Once the carrier confirms the shipment is lost, we will either issue a full refund or reship your order, depending on your preference.

8. International Shipping

We do not currently offer international shipping.

9. Changes to this Shipping Policy

We may update this Shipping Policy from time to time. We will notify you of any changes by posting the revised Shipping Policy on our website. Your continued use of our website after the posting of any changes constitutes your acceptance of the revised Shipping Policy.